Operational Excellence is creating, producing, selling, and delivering a product or service better than your competitors at the best of your ability.
We help clients establish high-performing processes that scale with the company.
Process improvement leads to quality improvements, service enhancements, cost reductions, and productivity increases of a business activity or process. Many companies embark on a process improvement program in an effort to improve their operational performance and drive competitive advantage in the marketplace.
Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the entire organization.
While often associated exclusively with Six Sigma, Harmer/Wunstel leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology in many cases. DMAIC is a proven, data-driven methodology. It can be scaled according to the scope and depth of your process improvement program.
Along with DMAIC, we’ll employ the discipline or a combination of disciplines that will work best for you.
- Process Design: Achieve operational excellence at a company’s most critical processes to deliver high quality service at the best competitive cost.
- Capability Sourcing: Acquire the right capabilities from the right source, and the right place, at the right price.
- Excellence: We go beyond continuous improvement initiatives by transforming cultures to become innovators and change agents.
Lean is fundamentally about increasing customer value in an organization with proper respect for people, and is a philosophy for managing a business. It is more than just a collection of tools, techniques and projects; Lean thinking should become what you do and not just something else you do. Lean Enterprise is a great methodology for nonprofit organizations.
- Lean is a customer-centric methodology that is used to continuously improve processes through the elimination of waste. It maximizes customer value while minimizing waste and non-value added activities. Lean is perfect for many non-profits that need immediate results.
Six Sigma Overview
Six Sigma seeks to improve the quality output of a process. This methodology focuses on identifying and removing the causes of defects (errors) and minimizing variability in processes to drive improvement.
- Six Sigma seeks to improve the quality output of a process. This methodology focuses on identifying and removing the causes of defects (errors) and minimizing variability in processes to drive improvement.
- Lean Six Sigma (Combination of Lean and Six Sigma) works back from the customer to deliver quality with lower cost. Get consistent results for predictability and flexibility.
Usually Six Sigma involves forming a group of people within the organization who are experts in quality management methods utilizing empirical, statistical techniques. Each Six Sigma project follows a defined sequence of steps and has quantifiable value targets including:
- Reduce process cycle time
- Increase customer satisfaction
- Reduce pollution, reduce costs
- Increase profits
Find out what process improvement methodology aligns with your culture and strategy today!